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Fanzz Return Policy

Items may be returned within 60 days if items are current, unworn, and in original condition including original scent (no smoke, body odor etc) and tags must be attached.

Final Sale Items - No Returns:
  • Clearance and special order sales
  • Traded player jerseys
  • All dated special event sales are final (i.e. NBA finals or World Series merchandise)
  • All autographed memorabilia sales are final
  • All underwear item sales are final
  • All personalized merchandise sales are final

Return Instructions:
  1. Pack the item in the original package, if possible.
  2. Complete and detach the provided return request slip and include with your returned merchandise. Be sure to keep a copy of the packing list for your records
  3. All return shipping charges must be prepaid. We cannot accept C.O.D deliveries. You will be refunded the shipping cost if the return is a manufacturer error or a shipping error on our part.
  4. For your protection, we recommend that you use UPS or Insured Parcel Post for your return and insure the full amount of the item. Fanzz is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package.
  5. Please ship all returns and exchanges to:

Online Sales Return Department

3775 W California Ave, Ste 100
Salt Lake City, UT 84104

You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned product. Fanzz retains the right to refuse any returned merchandise at their discretion.

You may exchange items at any Fanzz retail-mall locations. Please take a copy of your pack sheet along with the unworn item. Refunds must be processed through the above return department address.

Exchanges

We suggest you place an order for the new item you are wanting at the same time you return your original order. If you wait until your return is processed, the new item you desire may be out of stock. By placing your new order today, you will receive the item much quicker with a much better chance that it is in stock. Your original will be refunded when received by our return department.

International Returns

All international shipments must be pre-approved for return. No Shipping Charges are refunded.